Page - Privacy
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Theater Hotel Venlo B.V., located at Maaspoort passage 1, 5911 HC Venlo, is responsible for the processing of personal data as set out in this privacy statement.
Theaterhotel Venlo B.V.
5911 HC Venlo
Personal data that we process
Theater Hotel Venlo B.V. processes your personal data because you make use of our services and/or because you provide data to us yourself. Below is an overview of the personal data we process:
- First and last name
- Date of birth
- Place of birth
- Address details
- Telephone number
- Email address
- IP address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Location details
- Social media profile data
- Allergies or dietary requirements
- Data about your activities on our website
- Data about your surfing behaviour on various websites (for example, because this company is part of an ad network)
- Internet browser and device type
- Bank account number
Special and/or sensitive personal data that we process
Our website and/or service do not intend to collect data about website visitors who are under the age of 16 unless they have permission from a parent or guardian. However, we are unable to check whether visitors are older than 16. We therefore encourage parents to be involved in their children’s online activities to prevent data about children being collected without parental consent. If you think that we have collected personal data about a minor without this permission, please contact us via firstname.lastname@example.org, and we will delete this information.
For what purpose and on what basis do we process personal data?
Theater Hotel Venlo B.V. processes your personal data for the following purposes:
- Processing your payment
- Sending our newsletter and/or advertising brochures
- To be able to call or email you if necessary to provide our services
- Theater Hotel Venlo B.V. analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.
- Theater Hotel Venlo B.V. follows your surfing behaviour across various websites in order to align our products and services to your needs.
- Theater Hotel Venlo B.V. also processes personal data when we are legally obliged to do so, such as data that we need for our tax returns.
Theater Hotel Venlo B.V. [does/does not] take decisions based on automated processing about matters that can have (significant) consequences for persons. These are decisions taken by computer programs or systems, without the intervention of a person (for example a Theater Hotel Venlo B.V. employee). Theater Hotel Venlo B.V. uses the following computer programs or systems: [supplement with system name, why it is used, the underlying logic, interest and expected consequences for the person involved]
How long do we store personal data?
Theater Hotel Venlo B.V. does not store your personal data any longer than strictly necessary to achieve the purposes for which your data is collected. We use the following standard retention periods for the following (categories) of personal data:
What > Retention Period > Reason
-Personal data (such as name, gender, date of birth, place of birth, address information, telephone number, email address, etc.) > Minimum legal retention period, which differs per type of data and with a maximum of 7 years > To process reservations
– Analytical cookies (such as IP address, location data, information about your activities on our website, internet browser and device type) > When you delete these cookies > Website optimisation and analysis
-Ad/social/tracking cookies (such as IP address, information about your surfing behaviour on various websites, Social media profile data) > When you delete these cookies > Website analysis and optimisation & remarketing
Sharing personal data with third parties
Theater Hotel Venlo B.V. does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. To ensure an equivalent level of security and confidentiality of your data, we conclude a data processing agreement with companies that process your data at our behest. Theater Hotel Venlo B.V. remains responsible for this processing.
Cookies, or similar technologies, that we use
Cookies are also placed on this website by third parties, such as advertisers and/or social media companies. Below is a list:
Purpose: Analytical cookie that measures website traffic
Retention period: 2 years
Purpose: Analytical cookie that analyses website traffic
Retention period: 2 years
Purpose: Booking module that enables room booking
Retention period: 2 years
Purpose: Processing reservations
Storage of: Contact information (name, telephone number, email address, etc.) & information for reservations (location, date, number of persons, etc.) & payment data (credit card/iDeal)
Retention period: varies per type of data and with a maximum of 7 years.
Accessing, editing or deleting data
You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw any consent for the data processing or to object to the processing of your personal data by Theater Hotel Venlo B.V. and you have the right to data portability. This means that you may submit a request to us to send any personal data that we have about you in a computer file to you or to another organisation specified by you. You can send a request for access, correction, deletion, data transfer of your personal data or for the withdrawal of your consent or objection to the processing of your personal data to email@example.com. To ensure that the request for access was made by you, we ask you to send a copy of your ID with the request. In this copy, please black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Social Security Number (‘Burgerservicenummer’, BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but at the latest within four weeks. Theater Hotel Venlo B.V. would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.
How we secure personal data
Theater Hotel Venlo B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you suspect that your data is not secure or there are indications of misuse, please contact our customer service or via firstname.lastname@example.org
Data Protection Officer
G. Hendrikx is the Data Protection Officer of Theater Hotel Venlo B.V. He/she can be reached via email@example.com